Please read our policies carefully, it is made for the care of your service. For any inconvenience you have, please contact us to resolve your doubts.

DRY LAUNDRY BASKET

Dear customers, at DRY we are more than happy to offer our services, however, we have safety and care guidelines for our employees and customers.

For any of our laundry services, we suggest you read about our policy which is part of our success. We respect and work thinking of you and the care of your clothes and your health and other variants, so all items are handled by personnel using latex gloves and disposable mouth covers.

Below are our policies with everyone's care in mind.

POLICIES

1) LAUNDRY BASKET SERVICE

a) Conditions on the basket service: the laundry load could not exceed  the basket edge or lid level and ensure that all items are machine washable and dryable. 

b) ITEMS YOU CAN PUT IN THE BASKET

All kinds of clothes to mention: casual, uniforms, everyday clothes as well as:

● T-shirts

● Shorts

● Jeans

● Pants

● Joggers

● Hoodies

● Sweaters

● Jackets

● Socks

● Blouses

● Underwear

2) HANDLING YOUR GARMENTS

c) All of your items are separated by color, hot and fresh water are used, and later they are passed on to the dryer to finish the process, it all will be carefully folded and put in a bag to be sealed and kept with their fresh aroma. 

3) CONTAMINATED ITEMS

g) We cannot accept items that have been contaminated with:

- Bodily fluids: human or pet.

- Items stained with oil (engine or edible).

- Excessive pet hair.

- Moisture if the item is still wet.

- Mold.

- Bedbugs.

- Poisonous material.

- Hazardous chemical waste.

- Torn garments.

e) If any garment with these details is detected, the criterion will be taken, it will be valued and your item will be placed in a plastic bag and given back.

f) We are unable to accept these items because they may pose a safety risk to our employees and/or may pose a risk to other customers.

g)The return time of the basket with your clothing is the next day after being collected at established times without extra charge ( Example of collection Thursday, delivery Friday at established time).

h)Our collection service schedule is from Monday to Friday from 6:00 p.m. - 10:00 p.m.

i)Our delivering service schedule is from Monday to Friday from 6:00 p.m. - 10:00 p.m. and Saturday 9:00 a.m.- 1:00 p.m.

j) Our laundry basket service has a minimum service fee of CAD 38. per medium basket with a capacity of 52.85 liters and another minimum service fee of CAD 55 per regular basket with a capacity of 71 liters.  

4) CHANGES IN POLICY

i) As part of our processes, we inform our clients if anything changes in our policies. So they will be notified by text messaging, WhatsApp, and social networks when changes are made. As well as the server will give you a copy of it for your knowledge. on modifications based on logistics and prices. In advance, we commit ourselves to try to remain firm on both.

Thank you.

We hope you enjoy your free time!          -DRY.